SmartNode™ 4960
Multi-Port T1/E1 VoIP Integrated Access Device
The award-winning SmartNode 4960 Multi-Port T1/E1 VoIP Integrated Access Device integrates with legacy telephony gear to deliver VoIP and data services with QoS and encrypted-voice VPNs. The SmartNode 4960 comes with four T1/E1/PRI ports, two GigE ports, and supports up to 120 simultaneous VoIP calls, making it the ideal choice for low-cost, secure, prioritized communications.



Need help?
Call Patton at +1 301 975 1000 or email sales@patton.com.

--Image: Internet Telephony 2006 Product of the Year --
  • Up to 120 VoIP Calls—Up to 120 simultaneous voice or T.38 fax calls with one to four T1/E1/PRI ports and dual Gigabit Ethernet ports. Use any CODEC or fax on any port, any time.
  • Universal SIP and T.38 support—Softswitch certified signaling support between all T1 RBS CAS, ISDN PRI, Q.SIG, SIP, and H.323.
  • Secure Toll-Quality VoIP—DownStreamQoS and Voice-over-VPN with adaptive traffic management and shaping for maximum voice quality and secure voice communication.
  • Transparent Telephony Features—Handles complex number manipulation and mapping scenarios for most seamless integration with existing infrastructure, CLIP, CLIR, hold, transfer and much more.
  • Management & Provisioning—Web-based management, SNMP, command line interface. Automated provisioning for easy large-scale deployments.
  • Failover Relay—Optional feature that ensures you can still make PSTN calls if there is a power failure.


--Image: Internet Telephony 2006 Product of the Year -- Providing a high-density seamless link between the circuit-switched telephone network and voice-over-IP, the SN4960 is ideal for PBX business trunking or corporate VoIP access. Offering up to four software configurable T1/E1/PRI interfaces the SN4960 connects to any switch, PBX and data network with up to 120 simultaneous calls using SIP, T1, E1 or PRI signaling. The dual gigabit Ethernet ports connect to the network for the highest throughput with its integrated QoS router. With its built-in CSU/DSU, any T1/E1 port can be selected as a WAN port for truly integrated voice and data access.

Like every SmartNode, the SN4960 delivers toll-quality voice with all industry standard CODECs including low-bandwidth G.723/G.729. Business class services are supported with T.38 fax, fax bypass and modem bypass features.

Many business class features are provided in the SmartNode 4960 product line, including Failover Relay for increased call reliability. Multi-link PPP and Frame Relay are provided as configurable software options for customers who need to bond E1/T1 lines. An X.21 WAN port is also available for serial WAN services.

The SmartNode 4960 is ready for SIP TLS and SRTP through software upgrades. Exclusive DownStreamQoS™ and Voice-over-VPN features give the clear advantage of uninterrupted and secure voice communication for any call today.


Remote Office/Branch Office Voice Extension and Access Diagram
SmartNode 4960 application diagram



Voice Connectivity Up to four software selectable T1/E1/PRI ports • Signaling support (ISDN DSS-1, NI-2, Q.SIG, 5ESS, CAS Robbed bit loop and ground start, E&M, immediate, wink, double wink) • SIPv2, H.323v4 • ISDN AOC/ECT • ISDN speech, audio & data (Fax Gr 4, UDI 64, • RDI64) • ISDN supplementary services)
Voice processing

Codec G.711 a-law/mu-law, G.723, G.729ab, • G.726, G.727. T.38 fax relay (9.6 k, 14.4 k) • G.711 transparent fax and bypass • 128 ms echo cancellation

Call routing and services Regular expression matching and manipulation • number blocking; short-dialing • digit collection, distribution and hunt groups.
Data interfaces Dual 10/100/1000 TX Ethernet Ports • Autosensing • Auto-MDI • Full-duplex 
IP Routing Complete IP access router • DHCP Client & server • Packet fragmentation • Static firewall, NAT, NAPT RFC 1631 access control lists 
IP Quality of Service Voice priority, DownStreamQoS • traffic management, shaping policing • IEEE 802.1p, TOS, DiffServ labeling • IEEE 802.1Q, VLAN tag insertion/deletion 4,096 
Management Web/HTTP, CLI with local console & remote Telnet access • TFTP configuration & firmware loading • SNMP MIB II and product MIB • Secure autoprovisioning for firmware & unit/subscriber configuration • Built-in diagnostic tools (trace, debug, call generator) 
Power & Packaging Power: 100240 VAC (50/60 Hz)
Power dissipation: 15W
Operating Environment Operating temperature: 32–104°F (0–40°C)
Operating humidity: up to 90%, non condensing
Compliance EMC: EN55022 and EN55024 • Safety: EN 60950 • CE • FCC Part 15 Class A; Part 68; CS-03 • RoHS 



Email: sales@patton.com    Tel: +1 301-975-1000
SN4960/1E15V/UI SmartNode Hi-Cap 1 T1/E1/PRI VoIP IAD, 2x GigEthernet, 15 VoIP Channels, upgradeable to 30, Internal UI Power.
SN4960/1E15VD/UI SmartNode Hi-Cap 1 T1/E1/PRI VoIP IAD, 2x GigEthernet, 15 VoIP Channels, upgradeable to 30. X.21 interface, Internal UI Power
SN4960/1E24V/UI SmartNode Hi-Cap 1 T1/E1/PRI VoIP IAD, 2x GigEthernet, 24 VoIP Channels, upgradeable to 30, Internal UI Power.
SN4960/1E30V/UI SmartNode Hi-Cap 1 T1/E1/PRI VoIP IAD, 2x GigEthernet, 30 VoIP Channels; non-upgradeable, Internal UI Power.
SN4960/1E30VD/UI SmartNode Hi-Cap 1 T1/E1/PRI VoIP IAD, 2x GigEthernet, 30 VoIP Channels; non-upgradeable. X.21 interface, Internal UI Power.
SN4960/4E120V/UI SmartNode Hi-Cap 4 T1/E1/PRI VoIP IAD, 2x GigEthernet, 120 VoIP channels; non upgradeable, Internal UI Power.
SN4960/4E120VD/UI SmartNode Hi-Cap 4 T1/E1/PRI VoIP IAD, 2x GigEthernet, 120 VoIP channels; non-upgradeable, X.21 interface, Internal UI Power.
SN4960/4E15V/UI SmartNode Hi-Cap 4 T1/E1/PRI VoIP IAD, 2x GigEthernet, 15 VoIP channels; field upgradeable to a max of 60 channels, Internal UI Power.
SN4960/4E15VD/UI SmartNode Hi-Cap 4 T1/E1/PRI VoIP IAD, 2x GigEthernet, 15 VoIP channels; field upgradeable to a max of 60 channels. X.21 interface, Internal UI Power.
SN4960/4E15VR/UI SmartNode Hi-Cap 4 T1/E1/PRI VoIP IAD, 2x GigEthernet, 15 VoIP Channels, upgradeable to 60., Failover Relay, Internal UI Power
SN4960/4E24V/UI SmartNode Hi-Cap 4 T1/E1/PRI VoIP IAD, 2x GigEthernet, 24 VoIP channels; field upgradeable to a max of 60 channels, Internal UI Power.
SN4960/4E24VR/UI SmartNode Hi-Cap 4 T1/E1/PRI VoIP IAD, 2x GigEthernet, 24 VoIP Channels, upgradeable to 60., Failover Relay, Internal UI Power
SN4960/4E30V/UI SmartNode Hi-Cap 4 T1/E1/PRI VoIP IAD, 2x GigEthernet, 30 VoIP channels; field upgradeable to a max of 60 channels, Internal UI Power.
SN4960/4E30VD/UI SmartNode Hi-Cap 4 T1/E1/PRI VoIP IAD, 2x GigEthernet, 30 VoIP channels; field upgradeable to a max of 60 channels. X.21 interface, Internal UI Power.
SN4960/4E30VR/UI SmartNode Hi-Cap 4 T1/E1/PRI VoIP IAD, 2x GigEthernet, 30 VoIP Channels, upgradeable to 60., Failover Relay, Internal UI Power
SN4960/4E48V/UI SmartNode Hi-Cap 4 T1/E1/PRI VoIP IAD, 2x GigEthernet, 48 VoIP channels; field upgradeable to a max of 60 channels, Internal UI Power.
SN4960/4E48VR/UI SmartNode Hi-Cap 4 T1/E1/PRI VoIP IAD, 2x GigEthernet, 48 VoIP Channels, upgradeable to 60., Failover Relay, Internal UI Power
SN4960/4E60V/UI SmartNode Hi-Cap 4 T1/E1/PRI VoIP IAD, 2x GigEthernet, 60 VoIP channels; non-upgradeable, Internal UI Power.
SN4960/4E60VD/UI SmartNode Hi-Cap 4 T1/E1/PRI VoIP IAD, 2x GigEthernet, 60 VoIP channels, non-upgradeable, X.21 interface, Internal UI Power.
SN4960/4E60VR/UI SmartNode Hi-Cap 4 T1/E1/PRI VoIP IAD, 2x GigEthernet, 60 VoIP Channels, Failover Relay, Internal UI Power
SN4960/4E96V/UI SmartNode Hi-Cap 4 T1/E1/PRI VoIP IAD, 2x GigEthernet, 96 VoIP channels; field upgradeable to a max of 120 channels, Internal UI Power.
SN4960/4E96VD/UI SmartNode Hi-Cap 4 T1/E1/PRI VoIP IAD, 2x GigEthernet, UI power, 96 VoIP channels; field upgradeable to a max of 120 channels. X.21 interface
 

Articles (PDF) -- Requires Adobe Acrobat to view
Patton Brings Unified Communications to Boy Scouts of America Campground October 31, 2007
SmartNode™ Delivers VoIP-over-VPN Network with Secure, Encrypted Voice for 1200-Site Retail Chain August 08, 2007

Catalogs (PDF) -- Requires Adobe Acrobat to view
Patton Electronics Product Line Catalog #21 (High resolution, print quality) August 25, 2008
Patton Electronics Product Line Catalog #21 (Low resolution, for dial-up users) August 25, 2008

Certifications (PDF) -- Requires Adobe Acrobat to view
Declaration of Conformity - SmartNode™ Models SN4960, SN4961 & SN5400, IPLink™ Models 2884 & 2888 May 05, 2010

Data Sheets (PDF) -- Requires Adobe Acrobat to view
SmartNode 4960 Datasheet July 27, 2009
SmartNode 4960 Datasheet (A4 page size) July 27, 2009

Manuals (PDF) -- Requires Adobe Acrobat to view
SmartWare R5.6 Software Configuration Guide July 20, 2010
SmartWare R5.5 Software Configuration Guide March 16, 2010
SmartNode Modčles 455x, 46xx et 496x, Manuel de configuration simplifié December 28, 2009
SmartWare R5.4 Software Configuration Guide October 13, 2009
SmartWare R5.3 Software Configuration Guide January 29, 2009
SmartNode 4960 Guide, Getting Started December 10, 2008
SmartWare R5.2 Software Configuration Guide August 07, 2008
SmartWare R5.1 Software Configuration Guide February 06, 2008
SmartWare R4.2 Software Configuration Guide August 17, 2007
SmartWare R4.1 Software Configuration Guide April 05, 2007
SmartNode 4960 Guide, Quick Start June 30, 2006

News Releases
Patton's New VoIP IAD Wins Unified Communications 2007 Product of the Year March 17, 2008
Patton-Inalp Joins Triple Play Alliance, Promotes Multi-Vendor Interoperability October 01, 2007
Patton Receives INTERNET TELEPHONY Excellence Award September 12, 2007
With Over 1,000 Networking Products to Offer, Patton Publishes Dual Catalogs May 22, 2007
Patton's SmartNode™ 4960 VoIP IAD Receives INTERNET TELEPHONY® Magazine's Product of the Year Award January 22, 2007
Patton Announces General Availability on New PRI VoIP IADs and Sees Market Surge November 09, 2006
Patton’s VoIP Pricing Shakes up PRI Gateway Market August 21, 2006
Patton Launches High-Performance PRI VoIP Gateway August 14, 2006
SmartNode™ VoIP CPEs Now Certified for Interoperability by Cirpack® July 31, 2006
Patton Hardens Communication Products April 05, 2006
Patton and BroadSoft Deliver Interoperability to Carriers March 06, 2006
Patton Adds Voice-Encryption to SmartNode™ VoIP Routers February 22, 2006
Patton Receives Technology Champion Award February 01, 2006

Product/Solutions Guides (PDF) -- Requires Adobe Acrobat to view
Cable Installers Product Guide February 18, 2010

White Papers (PDF) -- Requires Adobe Acrobat to view
VoIP in Industrial Networks - Implementing QoS for reliable voice over industrial Ethernet November 10, 2006
White Paper - SmartWare Release Strategy June 07, 2006
VoIP - Addressing QoS Beyond the Provider Network January 19, 2006
 
 SmartNode VoIP/ToIP 
 Call Routing 
 How can I remove or restrict Caller-ID (CLIP)? 
 There are two possibilities:
1. Set the ISDN Presentation Indicator (PI) to restricted:
172.16.40.125(ctx-cs)[switch]#mapping-table pi to pi MT-PI-TEST
172.16.40.125(map-tab)[MT-PI-T~]#map default to restricted

2. Delete the Calling-Party Nummer using a E.164 mapping table:
172.16.40.125(map-tab)[MT-PI-T~]#ble calling-e164 to calling-e164 MT-CNPN-TEST
172.16.40.125(map-tab)[MT-CNPN~]#map default to "" 
 Using Timeout and Termination Characters in Call-Routing Tabels 
 Call-Routing tables offer two possibilities to terminate overlap dialed numbers.
1. A dialling timeout
2. A special termination caracter like # or *
The timout and the caracter can be configured as follows:

172.16.40.125>enable
172.16.40.125#configure
172.16.40.125(cfg)#context cs
172.16.40.125(ctx-cs)[switch]#digit-collection timeout 5
172.16.40.125(ctx-cs)[switch]#digit-collection terminating-char #

For example:
172.16.40.125(ctx-cs)[switch]#routing-table called-e164 RT-CDPN-EX
172.16.40.125(rt-tab)[RT-CDPN~]#route 123T dest-interface Line0

According to this rule the dialed keys '12345#' will be immediatly matched and the number '12345' will be used without waiting for the timeout.

Special Cases:
The Termination Character can also be part of the rule, in which case it will NOT have the effect of cancelling the timeout period.

Examples:
Rule: #21#T
Dialled Keys: #21#1234
Effect: Timeout is aktive, used number: #21#1234

Rule: #21#T
Dialled Keys: #21#1234#
Effect: No Timeout, used number: #21#1234

Note: The first two dialled '#' do not cancell the timeout, they are part of the rule.

For a general digit-collection with timeout or termination caracter without any restrictions use the following rule:
Rule: T

In this case...
Dialled Keys: 1234
Effect: Timeout active, used number: 1234

or...
Dialled Keys: 1234#
Effect: No Timeout, used number: 1234

Do NOT use a rule as follows:
Rule: .*T

In this case...
Dialled Keys: 1234#
Effect: Timeout is STILL active because '#' matches the regular expression '.T', the used number will be: 1234#

 
 Codecs 
 Do the SmartNodes support G.729B?  
 G.729 is defined in a standard with two Annexes.
G.729 is the original 8kb/s CS-ACELP Codec
Annex A defines a reduced complexity Codec>br> Annex B defines the silence suppression scheme for G.729

All versions are supported by the SmartNode family. The configuration allows selection of g729 and optional silence supression. The configuration maps as follows with the capability exchange in VoIP signalling.

If g729 is selected in the VoIP profile:
G.729 and G.729a are signaled

If g729 and silence supression are selected in the VoIP profile:
G.729, G.729a, G.729b and G.729ab are signaled

 
 How much bandwidth does a VoIP call use? 
 The required bandwdidth depends on various factors such as:
- Codec
- Codec samle length
- Protocol stack (IP, PPP, Frame-Relay, etc.)
- Tranmission Network (DSL, ATM, etc.)
- Echo Cancellation

As a general rule of thumb the bandwdith for one call in one direction is between 10 and 110 kb/s.

An excellent overview of how these parameters can be tuned and effect the VoIP bandwdith can be found in the following TechNote.
http://www.patton.com/technotes/smartnode_qos.pdf
 
 Debug and Logging 
 How do I debug QoS? 
 Debugging QoS is different from any other debug commands. It is a two step process. You must be in configuration mode.
1) Go into your service policy and specify "debug queue statistics detail 7"
2) Then do a show command: "show service-policy interface eth0". You can repeat this command as often as you want to view the current statistics. 
 How do I use the ACL debugs to debug a VPN Connection? 
 Debugging VPNs and ACLs is a bit different than using the other debug commands. It is a two step process to enable ACL debugging. You must first be in configuration mode.
1) Go into "context ip" and then into the ethernet interface and type the following debug commands:
"debug acl in"
"debug acl out"

2) Then you can enable and disable debugging of the ACLs by the using the command "debug acl" or "no debug acl".
Note: VPNs tunnels only work between the two networks configured as a VPN (usually two private networks on eth1 like 192.168.1.0 and 192.168.2.0). You cannot ping or test the VPN from the console port or the SmartNode administrator command. You must test between PCs on the two private networks. For instance, a PC at 192.168.1.10 should be able to ping a PC at 192.168.2.10 through the VPN tunnel. You cannot PING a PC on one of the VPN tunnels from the console or admisistrator account.

Additionally, "debug ipsec" provides the IPSEC debug monitor which is normal a one-step debug command.

See the command "terminal monitor-filter" to allow you to filter out the ACLs you want to see. For example, to see only the packets to an IP address 123, you can simply use the command: terminal monitor-filter .*123.* 
 General 
 How can I check if the routing tables are loaded successfully? 
 In the context cs the command 'no shutdown' causes the routing tables to be re-loaded and errors to be printed to the telnet/console (if command 'debug session-router' entered before). 
 Can I setup multiple VoIP Gateways on a SmartNode? 
 It is possible to configure multiple SIP gateways on a SmartNode and register them with individual settings to different SIP Servers (multiple domain support). With H.323 only ONE gateway can be configured. The SmartNode can register with a single Gatekeeper. 
 Sometimes a command entered into the CLI does not appear in the 'show running-config'. 
 If the command entered happens to be a default value (e.g. sntp-client poll-interval 60) the command is not displayed in the running-config but nevertheless active. This means that only commands and values other than defaults are displayed in the running-config.

 
 Upgrading/TFTP 
 Using Encrypted TFTP 
 

Encrypted Configuration Download

- An external encryption tool on the PC is used to encrypt the configuration file:

enctool encrypt <plain-config-file> <enc-config-file> [<key>]

- The encrypted confiugration file can then be downloaded with TFTP triggered by

- the CLI copy command:

copy tftp://<host>/<path> <config-file>

- Auto Provisioning

- SNMP

- HTTP

- On the SmartNode the encryption is detected and the configuration file is automatically decrypted

before stored to flash.

- A custom encryption key can be

- downloaded to the SmartWare

- specified with the PC encryption tool

- The encryption key may include the MAC address and/or serial number of the SmartNode using the

placeholders $(system.mac) and $(system.serial) resp.

- An encrypted configuration file can be uploaded to a TFTP server on request, specifying the encrypted

flag:

copy <config-file> tftp://<host>/<path> encrypted

- On the PC the encryption tool can be used to decrypt the file:

enctool decrypt <enc-config-file> <plain-config-file> [<key>]

- A log file lists the last up/downloads:

show log file-transfer


Use Cases

Install a custom encryption key (optional)

You can install a custom encryption key with the SmartNode. The encryption key is used to automatically

decrypt an encrypted configuration file that is downloaded later. A default encryption key is already

installed on the SmartNode.

To install an encryption key you have to create a file on your TFTP server that contains the key. Then you

have to download this key file to the SmartNode using the ‘copy’ command of the SmartNode:

The key file shall contain a key string of at most 24 characters on a single line. Spaces, tabs and LF/CR

characters are trimmed. The key must not contain LF/CR or the null character and must not start or end

with a space or tab. If the key contains more than 24 characters, only the first 24 characters are

considered.

Part Nr. 80-0165, Rev. 1.13 12-07-05 49/54

The key may contain variables that are resolved when the key file is downloaded to a SmartNode. Using

this mechanism you can specify device-specific encryption keys. We currently support the following

variables:

- $(system.mac): The MAC address of the first ethernet port. Execute the show port ethernet

command on a SmartNode to display the MAC address of a SmartNode. This value without the colon

separators and with all lower-case hexadecimal letters is used instad of the variable on the SmartNode.

- $(system.serial): The serial number of the SmartNode. Execte the show version command on

the SmartNode to display the serial number.

When your key file contains the following line…

123$(system.serial)abc$(system.mac)XYZ

show port ethernet shows the following…

Ethernet Configuration

-------------------------------------

Port : ethernet 0 0 0

State : OPENED

MAC Address : 00:0C:F1:87:D9:09

Speed : 10MBit/s

Duplex : Half

Encapsulation : ip

Binding : interface eth0 router

and show version the following….

Productname : SN1200

Software Version : R3.20 TB2005-06-24_MEYER SIP

Supplier :

Provider :

Subscriber :

Information for Slot 0:

SN1200

Hardware Version : 0004, 0001

Serial number : 100000020002

Software Version : R3.20 TB2005-06-24_MEYER SIP

the encryption key on this SmartNode will be interpreted as…

123100000020002abc000cf187d909XYZ

Then you have to download the created key file to the SmartNode. Open a telnet session and type in the

following commands:


>enable

#copy tftp://<ip>/<path> key:

where <ip> is the IP address of your TFTP server and <path> is the path to the key file relative to the

TFTP root.


Encrypt a configuration file

Use the encryption tool to encrypt a configuration file on your PC. Therefore you have to enter the

following command.


enctool encrypt <plain-file> <encrypted-file> [<key>]

where <plain-file> is the path of the non-encrypted input configuration file and <encrypted-file> is the path

of the encrypted output configuration file. <key> specifies the encryption key which shall be used to

encrypt the configuration file. If ommitted the default key is used.


Download an encrypted configuration file

Now you can download the configuration file as usual using the CLI copy-command, the autoprovisioning

feature, HTTP or SNMP download. The SmartNode automatically detects that a downloaded

file is encrypted and tries to decrypt the file using the pre-installed key.


Upload an encrypted configuration file

The SmartNode immediately decrypts a configuration file after downloading it. This is the configuration

file is stored non-encrypted in the flash memory. Thus when you upload a configuration it is uploaded

non-encrypted.

You may upload an encrypted configuration file specifying the encrypted flag at the end of the copy

command:


#copy startup-config tftp://<ip>/<path> encrpted

This encrypts the configuration file before sending it to the TFTP server. Use the enctool decrypt

command on the PC to regain the original configuration.


File Transfer Logs

We introduced an additional log file that stores the history of all file transfers (up to 50 entries). To show

all recently executed file transfer operations enter the following command:


#show log file-transfer