Why is my defined tone not played correctly? How many custom tones can be configured?
Article Id #: 69
The following could be the issue in case a configured tone in a call progress tone profile is not played as it is set. In total 13 different tones, a combination of frequency and volume, can be stored in the SmartNode tone database. This includes as well the tones of the default call progress tone profiles.
play 1 2000 440 -19 and play 2 2000 440 -10
will use two different tones out of the 13 available. In case the 13 tones are defined, no more tones can be added to the tone database even though they can be configured in an additional call progress tone profile. This results in a random tone played in the specified call state.
1. Remove all the unused call progress tone profiles and be sure that a minimum number of tones are configured.
2. Modify the default profile instead of creating a new tone set profile. In that way, the default profile will play the required frequencies and the number of tones is kept to a minimum.
3. In case you prefer to have call progress tone profiles with your own labels, delete all unused default call progress tone profiles, using the commands:
no profile call-progress-tone defaultBusytone no profile call-progress-tone defaultReleasetone