Pitney Bowes has been in the mail services business for decades. They make postage meters which can weigh and print postage for outgoing mail. This service saves business money and time. With this service, organizations don't make trips to the post office, keep piles of stamps and they can gain access to metered mail discounts.
Postage is downloaded to these meters electronically traditionally through a telephone line using a dial-up modem connected to postal services via Pitney Bowes. This connectivity enables the purchase of postage and there are tens of thousands of meters installed in companies all over the world.
As dial-up technology for internet access has been replaced by broadband, the service providers delivering modem call termination and network/internet connectivity are going away. Such was the case with AT&T who provided global connectivity for Pitney.
Pitney Bowes had a short notice period to replace dial-up access services when AT&T announced end of service. The only alternative was to build a RAS service of their own since they had to support installed in North America, Europe and Asia.
Pitney Bowes reached out to Patton for help. We were able to provide network engineering services, planning and deploying of a global remote access network. We used our RAS Server model 3120 connected to PRI circuits answering dial-up call traffic across and array of international providers. We consulted with Pitney Bowes and national network operators. We developed the solution, performed acceptance tests, provided deployment services, and established performance reporting regimes and delivered maintenance and ongoing support services.
In the end Patton delivered robust, reliable global dial-up infrastructure and fully integrated IoT, MTM network that will satisfy Pitney Bowes needs for the coming decades.