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Patton Support Services
Patton Electronics provides free lifetime support and software updates for all Patton
products to all Patton channels, resellers and end-users.
This unique free-support proposition
sets Patton apart from most players in the industry. Free
support and software updates comprise a key
factor in determining the total cost of ownership for Patton products,
signifying a competitive advantage for all Patton
channels, resellers and end-users.
Free Support and Software Updates
Patton provides extensive product documentation
that is freely accessible on our website (scroll down). Patton user
manuals, FAQ pages,
application notes and
Tech notes are designed to provide you with answers for many questions arising from the deployment and use or our products.
Software releases are published at regular intervals and documented with detailed release notes.
Free software updates are available from upgrades.patton.com.
Together with our global network of certified Channels, Patton will help you solve specific configuration, interoperability and operation problems free of
charge.
Professional Services
In addition to free support, Patton also offers a number of professional services that help channels, resellers and end-users make the best use of our products.
Patton Certified Channels around the world provide professional services ranging from network design consulting and network planning to installation and maintenance contracts for Patton products.
You can hire Patton networking professionals for a few hours or several days to consult with you about network design solutions
built on Patton products. Patton can provide complete configurations files or, if you prefer, travel to your site to handle the entire installation.
Please contact your regional sales manager for a quote.
How to Contact Patton Technical Support
 SIP VoIP
Call us free using a SIP VoIP by calling:
USA:
sip:support@patton.com
Switzerland: sip:support-ch@patton.com
Mexico: sip:support-mx@patton.com
PSTN Telephone Support
USA: +1-301-975-1007 Monday-Friday, 8:00AM to 5:00PM EST
Switzerland: +41-31-985-25-55, Monday-Friday, 8:00AM to 5:00PM CET
E-mail Support
All e-mail sent
to support@patton.com will
be answered within one business day.
To securely send us confidential
information such as passwords, here is our PGP
public key.
You may also Fax us at +1-253-663-5693.
Our web-site support facilities include:
Software Upgrades
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http://upgrades.patton.com provides fully tested and commercial software upgrades with full release notes. Self-registration is provided for owners of Patton and Patton Inalp equipment. Early access software is also available for people evaluating or testing new features in development.
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 Additional
Services
-
Enhanced
Warranty for Remote Access Servers and VoIP SmartNodes - A 2-5 Year
Warranty with Advance Replacements!
- Extended
Warranty - A 2-5 Year Warranty on any Patton Product. Ask sales
for an extended warranty!
- Turnkey
solutions.
- Pre-configuration (have your RAS or VoIP SmartNode
ready to plug-and-play into your environment)
- On-site installation, technical training, and consulting.
Our most frequently requested classs are 2960 RAS and SmartNode VoIP
technical training.
- To schedule training or get more information about
services such as Enhanced Warranty, e-mail services@patton.com
Our Commitment to You
We are here because of you. Delighting our customers is our top priority.
We welcome your comments and suggestions about how we can continually
improve our support to you. We are very interested in hearing how a particular
product or Technical Support Engineer was helpful to you. Please send
us your feedback.
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