Did you just say "FREE SUPPORT!?!"
Since 1984 Patton has provided free lifetime technical support and free software updates
with every product we sell. Our unique free-support
proposition drives down total-cost-of-ownership (TCO) and sets Patton
apart from other industry players that charge high hourly rates or
require costly support contracts.
Support Services Portfolio
The Patton Technical Services team offers a portfolio of technical support
services to all our channel partners,
resellers and end-customers, including:
Gold-Standard Free Support
Patton's legendary gold-standard Free Support includes the following services:
Platinum Premium Support
- Live-Person Support via phone, fax, and email from Patton's competent and courteous technical
services staff during normal
business hours. Together with our global network of Certified
Channel Partners, Patton will
work with you to solve just about any configuration, interoperability
or operational problem you may encounter... all free of charge.
Updates, published at regular intervals—along
with detailed release notes—are
dowloadable, and. . . FREE.
- Web Resources offer answers to most questions
about installation, set-up, and operation. These include our
online knowledgebase of FAQs, product
manuals, tech notes
and library of published documentation.
Patton’s platinum-level Premium Support and platinum-plus Premium 24/7 Support address the high-end service requirements of Telecom carriers, Internet service providers, and other organizations that need guaranteed response and resolution times or evening and weekend service.
- Platinum Premium Support guarantees a 2-hour response time and 8-hour remedy time during regular business hours for any critical incident
- Platinum-Plus Premium 24/7 Support offers world-wide, around-the-clock service anytime,day or night. Courteous and competent Patton support staff are available 24 hours a day, 7 days a week to address major or critical incidents anywhere in the world.
Patton offers professional services that help channels, resellers and end-users make the best use of our products. Patton Certified Channels around the world provide professional services ranging from network design consulting and network planning to installation and maintenance contracts for Patton products. You can hire Patton networking professionals for a few hours or several days to consult with you about network design solutions built on Patton products. Patton can provide complete configurations files or, if you prefer, travel to your site to handle the entire installation. Please contact your regional sales manager for a quote.
Web Support Resources
Let's connect! Here at Patton It is our joy and mission to connect real-world customer challenges with high-quality, right-priced solutions—complemented by unrivaled customer service and technical support. How are
we doing? Have you got a compliment or complaint for us? Please share your feedback.
- Special Projects
- Technical Training
- Turnkey Solutions
- Pre-configuration - Patton delivers your SmartNode ready
for plug-and-play installation
- On-site installation, technical training, and consulting.
- For more information about professional services from Patton, e-mail firstname.lastname@example.org
E-mail sent to email@example.com will be answered within one business day
USA: +1 (301) 975-1007
Switzerland: +41 (31) 985 25 55
USA: +1 (301) 869-9293