Patton Electroncis
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Lifetime Support << Free Support
<< Premium Support
<< Special Projects
<< On-Site Training
<< Enhanced Warranty
<< Custom Products


 
   June 20, 2013   |   SIPTrunking - Singapore
    Language: English
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UPGRADES MANUALS KNOWLEDGEBASE SERVICES REPAIRS HELP DESK

E-MAIL US

support@patton.com
E-mail sent to support@patton.com
will be answered within one business day
CALL US

USA
+1 (301) 975-1007
Monday-Friday: 8:00AM to 5:00PM EST
 
Switzerland
+41 (31) 985 25 55
Monday-Friday: 9:00AM to 12:00PM,
13:30 to 17:30 CET
FAX US

Send your fax to
+1 (301) 869-9293

OVERVIEW FREE SUPPORT PREMIUM SUPPORT
 
Patton Electronics provides free lifetime support and software updates for all Patton products to all Patton channels, resellers and end-users. This unique free-support proposition sets Patton apart from most players in the industry. Free support and software updates comprise a key factor in determining the total cost of ownership for Patton products, signifying a competitive advantage for all Patton channels, resellers and end-users.
 
Free Support and Software Updates
 
Patton provides extensive product documentation that is freely accessible on our website. Patton user manuals, FAQ pages, application notes and tech notes provide you with answers to questions arising from the deployment and use or our products. Software releases are published at regular intervals and include detailed release notes. Free software updates are available from upgrades.patton.com. Together with our global network of Certified Channels, Patton will help you solve specific configuration, interoperability and operation problems free of charge.
 
Professional Services
 
In addition to free support, Patton also offers a number of professional services that help channels, resellers and end-users make the best use of our products. Patton Certified Channels around the world provide professional services ranging from network design consulting and network planning to installation and maintenance contracts for Patton products. You can hire Patton networking professionals for a few hours or several days to consult with you about network design solutions built on Patton products. Patton can provide complete configurations files or, if you prefer, travel to your site to handle the entire installation. Please contact your regional sales manager for a quote.
 
Our web-site support facilities include: Additional Services:
  • Enhanced Warranty for Remote Access Servers and VoIP SmartNodes - 2 to 5 year warranty with advance replacements!
  • Extended Warranty-2 to 5 year warranty on any Patton product. Ask sales for an extended warranty!
  • Turnkey Solutions
  • Pre-configuration (have your RAS or VoIP SmartNode ready to plug-and-play into your environment)
  • On-site installation, technical training, and consulting. Our most frequently requested classs are 2960 RAS and SmartNode VoIP technical training.
  • To schedule training or get more information about services such as Enhanced Warranty, e-mail services@patton.com
Additional Services:
 
We are here because of you. Delighting our customers is our top priority. We welcome your comments and suggestions about how we can continually improve our support to you. We are very interested in hearing how a particular product or Technical Support Engineer was helpful to you. Please send us your feedback.
 
     Call Us (USA): +1 301-975-1000     |      Call Us (Europe): +41 31 985 2525     |      E-mail Sales: sales@patton.com     |      E-mail Support: support@patton.com
PRODUCT LINES
> SmartNode™ VoIP
> CopperLink™ Extenders
> ForeFront™ Multi-Service AIS
> Visuality™ Mobile Video
> BODi rS
> OnSite™ CPE
> All Products
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SUPPORT
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> Services
> Help Desk
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> Special Projects
> Enhanced Warranty
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> About Patton
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> Get Our Capabilities Guide
> Partners & Programs
> Send Us Your Feedback
GLOBAL SITES
 
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Copyright © 2011-2013 Patton Electronics Co., All Rights Reserved.
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