Patton - Partners & Programs

PATTON & MIDA PARTNERSHIP

Mida and Patton have recently confirmed the interoperability between Patton eSBC series and Mida UC solutions for Teams. This allows customers to rely on a professional contact center for Teams, based on the stable connection of the SBC with the PSTN.

DISCOVER THE UC APPLICATIONS FOR PATTON SBC

C³ Cloud Contact Center the connected contact center that allows using Teams as your telephony system, making it a single hub for your business communications
Attendant Console your receptionist's must-have platform: allows to handle multiple calls simultaneously from the Teams client, with advanced call management features
Voice and Video Recorder, a unique and centralized solution to securely record and store all your voice conversations

A COMPLETE SUITE FOR MICROSOFT TEAMS

Relying on Mida and Patton you can have a stable and complete UC system within Microsoft Teams. Patton eSBC indeed connects all Mida products to the PSTN, allowing your staff to use Teams to manage all their communications. Mida C³ Cloud Contact Center for Teams environment is:

Accessible from anywhere using just a browser
Designed with a familiar UI, just looks like Microsoft Teams interface
Integrated with the main CRMs (es. Dynamics, Salesforce)
Integrated with Power BI, to allow the integration of contact center insights with other business-critical services and data

CERTIFIED BY MICROSOFT

The Patton eSBC series has been certified for interoperability with Microsoft Teams to support Direct Routing (see more details on Patton certification page)
Mida C³ Cloud Contact Center is a Connected Contact Center included in the Connected Contact Center for Microsoft Teams Certification Program

Mida and Patton provide UC solutions compliant with Microsoft's high-quality standards ensuring you all the reliability you expect from a Microsoft solution.

See https://www.midasolutions.com/certified-technology-partner-patton/

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Patton-Certified Enterprise Communication Partners