Patton-Certified Enterprise Communication Partners

 
 
PATTON & MIDA PARTNERSHIP

Mida and Patton have recently confirmed the interoperability between Patton eSBC series and Mida UC solutions for Teams. This allows customers to rely on a professional contact center for Teams, based on the stable connection of the SBC with the PSTN.



DISCOVER THE UC APPLICATIONS FOR PATTON SBC

  • C³ Cloud Contact Center the connected contact center that allows using Teams as your telephony system, making it a single hub for your business communications
  • Attendant Console your receptionist's must-have platform: allows to handle multiple calls simultaneously from the Teams client, with advanced call management features
  • Voice and Video Recorder, a unique and centralized solution to securely record and store all your voice conversations


A COMPLETE SUITE FOR MICROSOFT TEAMS

Relying on Mida and Patton you can have a stable and complete UC system within Microsoft Teams. Patton eSBC indeed connects all Mida products to the PSTN, allowing your staff to use Teams to manage all their communications. Mida C³ Cloud Contact Center for Teams environment is:

  • Accessible from anywhere using just a browser
  • Designed with a familiar UI, just looks like Microsoft Teams interface
  • Integrated with the main CRMs (es. Dynamics, Salesforce)
  • Integrated with Power BI, to allow the integration of contact center insights with other business-critical services and data


CERTIFIED BY MICROSOFT

  • The Patton eSBC series has been certified for interoperability with Microsoft Teams to support Direct Routing (see more details on Patton certification page)
  • Mida C³ Cloud Contact Center is a Connected Contact Center included in the Connected Contact Center for Microsoft Teams Certification Program


Mida and Patton provide UC solutions compliant with Microsoft's high-quality standards ensuring you all the reliability you expect from a Microsoft solution.

See https://www.midasolutions.com/certified-technology-partner-patton/


 
 
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Support: support@patton.com / +1 301 975 1007
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