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How are the number of managed devices counted and what does this mean for registered devices and redirect?
Article Id #: 487

How are the number of managed devices counted and what does this mean for registered devices and redirect?


ANSWER:
The number of "connected" devices is controlled and limited on the Cloud. Connected devices appear with a green "online" status in the device list.  For example the BASIC Cloud Service Plan can have 5 connected (online) devices. In addition all Cloud Service Plans (BASIC, STANDARD, ADVANCED, etc) can have an unlimited number of "registered" devices. They show up with a grey "registered" status in the device list. 



For redirection to a 3rd party configuration server the "registered" status is sufficient. This means with the BASIC plan you can register and redirect an unlimited number of devices.

 

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