Careers

 
 
Field Application Engineer (EMEA)
Description:
What we offer

At the Field Application Engineer (EMEA) position you will cooperate closely with Patton regional sales, product management, R&D, and technical support teams, and with existing and prospective accounts, end-users, and partners in the EMEA region. You will work on problem solving, network troubleshooting, solution and network design and development, and you will provide detail product information and application consultation.  You will have an opportunity to participate in the extensive know-how exchange between support team members in the micro-multinational company allowing to learn quickly and progress in our excellence to serve customers.

 
Patton Electronics Co. is a company living and long lasting from a change. We have participated in many market, industry, and technology changes building from connectivity devices connecting “this-with-that”, to the carrier-grade Telecom equipment supported by Patton Cloud.  Thousands of customers worldwide use Patton VoIP products.  Looking ahead, the next opportunity comes with booming Internet of Things (IoT), which will provide similar interesting challenges as today’s VoIP market. This will allow you to extend your expertise to the field of next generation technologies.
 
What will you do
  • Support customers and prospects in their usage of Patton products, which includes broad spectrum of activities, as e.g. applications consulting, solution design and development, training, troubleshooting, interop and other testing, validation, verification, installation, etc. either remote or on-site in the customer lab or field.
  • Support selling process, collaborators, channels, partners, and users by strong technical knowledge.
  • Assess potential customer needs for solutions including preparation of detail specification of such solutions.
  • Cooperate with Sales, Product Management, R&D, and support departments.
  • Work closely with technical support department regarding open support cases.
The position requires frequent traveling within the EMEA region and to other Patton offices.
 
What we expect professionally
  • Sound working knowledge of Internet protocols and data and telephony communications interfaces and technologies.
  • Working knowledge of Voice over IP (VoIP), SIP, H.323, MGCP.
  • Experience with Linux administration.
  • Experience with layer 2 switches, routers, firewalls.
  • Experience with Level-3 / Level-2 / Level-1 technical support (at least 6 years).
  • Experience with CRM, call tracking, and defect tracking systems.
  • Network monitoring using SNMP or tools like OpenView or MRTG.
  • Technical certifications such as CCNA, CCNP, MCSE, Network+, Server+.
  • Requested fluent in English and working knowledge of at least one of French, German, Italian, and Spanish languages; A working knowledge of third and additional language is plus;
What we expect - personality
  • Enthusiastic, hard working personality always willing to do something more.
  • Must demonstrate a passion to learn new products and technologies.
  • Excellent communication skills, and ability to explain technical facts in basic, common language both verbally and in written.
  • Have a knack for technology and ability to identify and troubleshoot customer problems.
  • Learn the work flow easily when to escalate, how to evaluate situations objectively, how to consider risks and alternatives.
  • Judges situations rationally taking into account the necessary facts, information, and company policies / guidelines.
  • Solves problems in creative way, have a strong desire to help the customer.
  • Enjoys working in a team-oriented environment and excels as a team player.
  • Must have excellent telephone etiquette and written communication skills, enjoys helping people, and is able effectively interact with world-wide customers.
  • Ready for frequent travels within the EMEA region and to other Patton offices. 
 

 
 
Sales: sales@patton.com
Direct: +1 301 975 1000
Support: support@patton.com
Direct: +1 301 975 1007
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