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AMEYO - http://www.ameyo.com/


Ameyo highly recommends Patton VoIP Gateways because of the stability and robustness the gateway offers. VoIP Gateways were chosen over PRI cards because, unlike PRI (Primary Rate Interface) cards media gateways do not consume 12-15% of server load affecting server capacity, and does not damage the server during voltage fluctuations or other technical issues.

Patton VoIP Gateways function as standalone devices which are connected to the server through SIP trunks converting TDM (Time Division Multiplexing) signals to SIP (Session Initiation Protocol) which is read by the Ameyo system. This significantly reduces operating costs by connecting a legacy business phone system with dynamic SIP trunking services. With VoIP Gateways, customers can have multiple PRI providers by configuring clock synchronization for each port.

How Patton Gateways are powering Customer Engagement Solutions for Ameyo Contact Center Software




Ameyo Distributed architecture is proposed wherein APP/DB server shall be placed at centralized location and separate call server shall be there at each location. Ameyo receives SIP via Patton Gateway. All locations shall be connected with each other via MPLS connection.


About AMEYO

Ameyo is an all-in-one software based communication solution that manages end-to-end customer journeys and consistently delivers exceptional customer experiences. It is powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

Designed on the latest, most robust technology, Ameyo delivers customer engagement solutions that help businesses improve their productivity and profitability, while achieving their overall goals of customer acquisition, customer retention, repeat sales, and business-process automation.

With years of proven experience in the extensively challenging and fast-paced Customer Experience Management domain, Ameyo enjoys a widespread range of customers on a global level with over 1500+ installations across more than twelve industry verticals including Banking, BPO, E-commerce, Financial Services, Telecom, Travel & Tourism, Healthcare, and Retail. Ameyo has been consistently recognized for its outstanding contribution to IP contact center technology and customer experience management, earning several awards and accolades from industry experts worldwide.

AMEYO Call Center




 
 
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