Knowledgebase

SN10k IVR

Patton SmartMedia products now include support for IVR functionality, including digit/tone play/collection and voice playing/recording.

Calculating the number of IVR channels required

The number of IVR channels required in a system depends on the type of calls handled by the system, and the type of IVR operations performed. Below we explain how to calculate IVR resources requirements.

IVR Hardware density

IVR DSP’s provide IVR functionality.

• SmartMedia SN10200 and SN10300 can have between 1 and 4 IVR DSP’s per unit.
• SmartMedia SN10100 cannot have IVR DSP’s.

Number of IVR channels required

The following table represents the number of IVR resources required for non-joined call legs or for joined call legs that are temporarily un-joined due to playing to one of the two joined legs:

The following table represents the number of IVR channels required (per call leg) for IVR functions on joined call legs:

The following table represents the number of IVR channels required (per call leg) for tone relay on joined calls.

Notes: 

The tables above count only the IVR resources. To that number, one VoIP resource must be added if the call leg is of type VoIP.