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Service Providers Report Lower OpEx with Patton


Marin Milankovic, Head of Voice Service Delivery, ISKON Internet

“Now, with Patton’s EMS, our existing staff can support more and more customers. It has a user-friendly web interface. It is very intuitive to work with. Very stable.”

Marin Milankovic
Head of Voice Service Delivery
ISKON Internet
Patton’s Element Management System reduced ISKON’s new-subscriber turn-up time and cost by fifty percent, while cutting time spent on support tickets by three quarters.

ZAGREB, CROATIA: Iskon Internet (—a Croatian telecom service provider and broadband network operator—reports faster customer provisioning and troubleshooting with lower operating expenses (OpEx) as a result of adopting the Patton Element Management System (PEMS), the companies announced today.

By implementing Patton’s EMS to provision and manage Patton VoIP Gateways, Iskon was able to cut in half the average time and labor cost of activating a new subscriber.

The complete case study (in printable PDF format) is available from

>>Iskon Reports Faster Deployment, Troubleshooting, and Lower OpEx with Patton EMS

“Now, with Patton’s EMS, our existing staff can support more and more customers," said Marin Milanković, Head of Voice Service Delivery for ISKON Internet.

According to Milanković, the average troubleshooting time required to resolve a customer support issue was reduced by 75% using PEMS—from four hours just sixty minutes.

“Patton’s EMS has a user-friendly web interface. It is very intuitive to work with. Very stable,” Milanković said.

Designed to integrate smoothly with existing network-management tools, processes, and workflows, the Patton EMS employs Automatic Configuration Server (ACS) functionality as specified by the carrier standard TR069.

The centralized fault, configuration, accounting, performance and security (FCAPS) management tool offers Telecom network operators touch-less configuration and turn-up for SmartNode and third-party VoIP CPE.

“Patton’s people were all highly professional and able to come up with solutions by thinking ‘out-of-the-box’.” Mr. Milanković added.

When asked what he would say to companies considering implementing a similar solution, Marin’s responded: “Go for it!”

Iskon is a wholly-owned subsidiary of T-Hrvatski Telekom (T-HT), which is part of the Deutsche Telekom AG Group (DTAG).

Deutsche Telekom deploys Patton's SmartNode VoIP gateways in its DeutschlandLAN Hosted Lync and Enriched Business Communication (EBC) service offerings.

In related news, Patton recently appointed new business development heads for Western Europe (Peter Burkhalter and Asia (Cheong Ann Ng), while last month at ITEXPO, Patton accepted its Ninth INTERNET TELEPHONY Product of the Year Award.

Media Contact:
Glendon Flowers
Patton Electronics
+1 301 975 1000 


About Iskon Internet

Iskon Internet ( is a Croatian telecom service provider and broadband network operator. Widely recognized for a dynamic, entrepreneurial business culture with a flexible and friendly approach towards users, Iskon offers high-quality broadband services customized for the user’s pricing and service-level requirements. Iskon offers ADSL, VDSL and fiber-optic services for small, medium and large business respectively. Thousands of Iskon’s business customers have SmartNode VoIP Gateways operating on-premise today. Iskon operates as an independent, wholly-owned subsidiary of T-Hrvatski Telekom (T-HT).

About Patton

Patton is all about connections. It is our joy and mission to connect real-world customer challenges with high-quality, right-priced solutions—complemented by unrivaled customer service and technical support. Incorporated 1984, Patton has built everything from micro-sized widgets that connect "this-with-that," to carrier-grade Telecom gear that connects subscribers to service-providers. Patton's specialty is interconnecting legacy TDM and serial systems with new-generation IP-based voice, data, and multi-media technologies.

Headquartered in Gaithersburg, MD, USA, Patton equipment—including VoIP, Ethernet extension, and wireless router technologies—is up-and-running in carrier, enterprise and industrial networks worldwide. Patton works in connection with a growing network of technology, business, and sales-channel partners. To connect with local-market requirements, Patton operates training and support centers in Switzerland, Hungary, Lebanon, India and the USA.

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Glen Flowers
Sales: / +1 301 975 1000
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