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Patton Opens Technical Assistance Center in Australia


5.3.2015


The new Melbourne TAC makes Patton’s live-person technical support services convenient and readily accessible during typical business hours in the South Pacific, Southeast Asia, and New Zealand—as well as Australia.

Martin Svozil, VP International Development

“World-class technical service has always been a hallmark of the Patton value proposition. Customer support is a key element of Patton’s global expansion strategy.”

Martin Svozil
VP International Development
Gold-Standard Support>
MELBOURNE, AUSTRALIA:  Patton Electronics—US-manufacturer of award-winning SmartNode™ VoIP solutions, CopperLink™ Ethernet Extenders, and BODI rS™ High Availability Fixed & Mobile Internet Routers—has opened a new technical assistance center (TAC) in Melbourne Australia, further extending the global reach of the company’s legendary technical support services.

Patton’s new TAC is Patton's most recent initiative aligned with CEO Robert R. Patton’s mandated corporate mission of growing closer to the customer.

“World-class technical support has always been a hallmark of the Patton value proposition,” said Martin Svozil, Patton’s Vice President of International Development. “Customer service is a key element of Patton’s global expansion strategy.

“The new Melbourne support center brings Patton's stellar support services close to our partners and customers in Australia and the South Pacific,” Mr. Svozil said.

While most network-equipment vendors require costly support contracts or per-hour charges, since 1984, Patton has provided gold-standard free lifetime technical support for every product sold—including free downloadable software upgrades.

Doing business in nearly 150 countries, Patton now provides customer support in at least 10 languages.

Unique within the industry, Patton’s free support services drive down total cost of ownership, creating a significant competitive advantage for Patton partners and customers.

The Melbourne location makes Patton’s live-person technical support services convenient and readily accessible during typical business hours in the South Pacific, Southeast Asia, and New Zealand—as well as Australia.

Patton’s Melbourne TAC is led by Mr. Jagdeep Sekhon, who offers many years of experience in network troubleshooting and resolving technical challenges.

Patton support engineers are world-renown for their professional commitment to solving the problem whatever it takes—even if the problem is caused by another vendor's device.

As a lifetime support service, Patton makes every effort to support any installed Patton product as long as it remains in service—at no additional charge.

In addition to gold-standard free support, Patton’s platinum-level Premium Support and platinum-plus Premium 24/7 Support address the high-end service requirements of Telecom carriers, Internet service providers, and other organizations that need guaranteed response and resolution times or evening and weekend service.

In addition to the new Melbourne office, Patton operates Technical Assistance Centers in Gaithersburg, Berne, Budapest, and Lebanon, serving the Americas, Europe, Middle East, Africa and Asia.

Media Contact:
Glendon Flowers
Patton Electronics
+1 301 975 1000
press@patton.com 

###


About Patton

Patton is all about connections. It is our joy and mission to connect real-world customer challenges with high-quality, right-priced solutions—complemented by unrivaled customer service and technical support. Incorporated 1984, Patton has built everything from micro-sized widgets that connect "this-with-that," to carrier-grade Telecom gear that connects subscribers to service-providers. Patton's specialty is interconnecting legacy TDM and serial systems with new-generation IP-based voice, data, and multi-media technologies.

Headquartered in Gaithersburg, MD, USA, Patton equipment—including VoIP, Ethernet extension, and wireless router technologies—is up-and-running in carrier, enterprise and industrial networks worldwide. Patton works in connection with a growing network of technology, business, and sales-channel partners. To connect with local-market requirements, Patton operates training and support centers in Switzerland, Hungary, Lebanon, India and the USA.


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Contact Info
Marcom:
Chris Christner
cchris@patton.com
 
News/PR:
Glen Flowers
press@patton.com
 
Europe:
Amanda Schellenberg
amanda.schellenberg@patton-inalp.com
 
 
Sales: sales@patton.com / +1 301 975 1000
Support: support@patton.com / +1 301 975 1007
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